911 dispatchers unable to find callers on VoIP

911 dispatchers unable to find callers on VoIP

"Area residents who sign up for the latest telecommunications technology — Voice over Internet Protocol phone service, or VoIP — could be cutting themselves off from quick and effective emergency services response.
Dispatchers in the Lackawanna County Communications Center may not be able to pinpoint the location of someone who uses VoIP to call 911, officials say."